Returns & remedies

Start a return, refund or cancellation request

Request a return or refund Cancel an unshipped order

You can request help even if you checked out as a guest. Have your order number and checkout email ready. Use the request button below; if you cannot find your order number, contact us by email or WhatsApp.

For an order that has not shipped, ask to cancel as soon as possible. We will check whether dispatch can be stopped. Sending a request does not automatically cancel your order or issue a refund; we will confirm the outcome by email.

Open orders & returns ↗

Order help and contact options ↗

Australian Consumer Law comes first

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

If an item has a major problem, you may choose a refund or replacement. If the problem is minor, we may repair or replace the item within a reasonable time. Other remedies may also be available under Australian Consumer Law.

Faulty, damaged or incorrect items

Email support@nailink.store as soon as practical after you notice an issue. Include your order number and a clear description. Photos or video are helpful when reasonably available, but not providing them does not automatically remove your rights.

If we ask you to return an item that is faulty, damaged or incorrect, we will provide reasonable return instructions and cover reasonable return costs where required by law.

Change-of-mind requests

For hygiene and safety, we cannot accept change-of-mind returns for products that have been opened, worn, applied or used.

For unopened and unused products, contact us within 14 days of delivery before sending anything back. If approved, the product must be returned in its original saleable packaging and change-of-mind return shipping is the customer’s responsibility. Original shipping charges are not refundable unless required by law.

How refunds are issued

Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to display the funds after we process them.

Please do not send a return until our customer-care team has provided instructions, so your parcel can be identified and handled correctly.

Referral and reward adjustments

A refunded or cancelled order does not count as a confirmed Hand to Hand referral, LINK Club qualifying set, LINK Points earning event or creator commission order. If related points, progress or an unfulfilled reward were recorded before the reversal arrived, they may be corrected or cancelled. A product reward returned under a legal entitlement may be replaced or otherwise remedied, but does not create a cash value for the points or reward. These administrative adjustments do not limit any right or remedy under Australian Consumer Law.