Customer care
Orders & returns
Track your NAILINK order or request a cancellation, return or refund. Guest purchases welcome.
Last updated 8 October 2026
Find your order
Open secure order management below and use the email from checkout. Shopify will email you a sign-in code. You do not need to have joined LINK Club or created a password when you purchased.
View delivery updates and available return or cancellation options for each order. If an option is not shown, use the request form below and we will help.
Request help with an order
You can also send us a request directly. Use your order number and checkout email; never send card details. We normally reply within 2 business days.
For an unshipped order, ask to cancel as soon as possible so we can check whether dispatch can be stopped. Sending a request does not automatically cancel the order or issue a refund. We will confirm the outcome by email.
For unopened and unused change-of-mind returns, contact us within 14 days of delivery. We review the item condition before approval. Faulty, damaged or incorrect items are handled separately under your Australian Consumer Law rights. Please wait for instructions before posting a return.
Your next look, with a little extra
After a paid purchase, join LINK Club free with the same email to use 10% member savings on later merchandise purchases. Savings apply after 3–4 set or 5+ set offers. Member and creator discounts cannot combine. Joining is optional and does not subscribe you to marketing.
Need help? Email support@nailink.store. We aim to respond within two business days.