Privacy policy

Who is responsible

NAILINK BEAUTY AUSTRALIA PTY LTD operates nailink.store. For privacy questions or requests, email support@nailink.store.

Information we collect

• Contact and order details, such as your name, email, phone number, delivery and billing addresses, products, order value and fulfilment history.
• Account and membership information you choose to provide.
• Referral and creator attribution, reward status and fraud-prevention signals. Where practical, Nailink stores a one-way keyed fingerprint rather than the referred customer’s raw contact detail in its referral records.
• Payment status and transaction references. Payment-card details are processed by our payment providers and are not stored in full by Nailink.
• Device, browser, cookie, security and site-usage information generated when you use the website.
• Messages, reviews, survey responses and other information you send to customer care.

Why we use it

• To take payment, fulfil and deliver orders, provide account features, and handle returns or customer-care requests.
• To secure the website, prevent fraud, diagnose faults and maintain business records.
• To attribute one referral or creator source to an order, operate the 30-day confirmation period, issue eligible product rewards and reverse progress after a cancellation or refund.
• To improve products, site performance and customer experience.
• To send service messages and, where permitted or with your consent, marketing that you can unsubscribe from at any time.
• To meet legal, tax, accounting and regulatory requirements.

Service providers and overseas processing

We share only the information reasonably needed with providers that support ecommerce, payments, hosting, customer accounts, communications, analytics, fraud prevention, shipping and professional advice. Key providers may process information outside Australia, including Shopify and cloud-hosting providers. Their handling is governed by their contractual and privacy obligations.

We may also disclose information where required by law, to protect legal rights, or as part of a business transaction. We do not sell personal information for money.

Retention, security and your choices

We keep personal information only as long as reasonably needed for the purposes above, including legal, dispute and record-keeping requirements. We use reasonable technical and organisational safeguards, but no internet transmission or storage system is completely secure.

You may ask to access or correct personal information we hold about you, withdraw marketing consent, or raise a privacy concern by emailing support@nailink.store. We may need to verify your identity and may retain information where the law requires it.

Cookies and updates

The site and its ecommerce providers use cookies and similar technologies for essential functions, security, preferences and measurement. Browser controls can restrict cookies, although some checkout or account features may stop working.

We may update this policy when our services, providers or legal obligations change. The current version and update date will remain available on this page.