Shipping policy

Where we ship

We currently ship finished Nailink products to Australian delivery addresses. Available services and the final shipping charge are shown at checkout.

Dispatch and delivery timing

Stocked EVERYDAY sets are normally dispatched from Melbourne within 1–3 business days. Made-to-order or personalised products may have a longer lead time, which is stated on the relevant product page.

Delivery estimates shown at checkout begin after dispatch and are estimates rather than guarantees. Weekends, public holidays, severe weather, peak periods and carrier disruptions can affect timing.

Rates and tracking

• Standard Australian shipping is A$6.95 unless a different rate is shown at checkout.
• Shipping offer: standard Australian shipping is free with 2 or more NAILINK nail sets in the same order. Mix styles; no membership, sign-in or code is required. Accessories, jelly adhesive tabs and gift cards do not count.
• Eligibility depends on nail-set quantity, not order value. Set savings, creator offers and LINK Points discounts do not remove free standard shipping when 2 or more nail sets remain in the order.
• A Hand to Hand or 300-point EVERYDAY reward makes the selected set free; it does not make shipping free. Standard shipping is A$6.95 when redeemed alone, and a combined cart qualifies for free standard Australian shipping when it contains 2 or more nail sets.
• A 25-point jelly adhesive refill reward must be added to a paid EVERYDAY set in the same order and cannot be shipped by itself.
• When tracking is available, we send it to the email address used for the order after the parcel is dispatched.

Address changes and delivery problems

Check the delivery address before paying and contact us immediately if it needs to change. We cannot promise an address can be changed after fulfilment begins.

If tracking shows an unusual delay, loss or delivery to the wrong place, email support@nailink.store with your order number. We will investigate with the carrier and provide the remedy required by applicable law. A carrier scan alone does not remove any rights you have under Australian Consumer Law.