Shipping policy

Where we ship

We currently ship finished Nailink products to Australian delivery addresses. Available services and the final shipping charge are shown at checkout.

Dispatch and delivery timing

Stocked EVERYDAY sets are normally dispatched from Melbourne within 1–3 business days. Made-to-order or personalised products may have a longer lead time, which is stated on the relevant product page.

Delivery estimates shown at checkout begin after dispatch and are estimates rather than guarantees. Weekends, public holidays, severe weather, peak periods and carrier disruptions can affect timing.

Rates and tracking

• Standard Australian shipping is A$6.95 unless a different rate is shown at checkout.
• Standard Australian shipping is free when the eligible value after discounts reaches A$100 for guests or A$45 for a verified LINK Club member.
• A free Hand to Hand EVERYDAY reward includes standard Australian shipping. Express shipping is not available for that reward order.
• When tracking is available, we send it to the email address used for the order after the parcel is dispatched.

Address changes and delivery problems

Check the delivery address before paying and contact us immediately if it needs to change. We cannot promise an address can be changed after fulfilment begins.

If tracking shows an unusual delay, loss or delivery to the wrong place, email support@nailink.store with your order number. We will investigate with the carrier and provide the remedy required by applicable law. A carrier scan alone does not remove any rights you have under Australian Consumer Law.