Customer care
Contact Nailink
Customer care for orders, products, delivery, returns and privacy questions.
Last updated 8 October 2026
Returns, refunds and cancellations
For an unshipped order, ask to cancel as soon as possible. For a return, refund or an item issue, send a request with your order number and checkout email. Guest orders are welcome; LINK Club membership is not required. We review each request and confirm the outcome by email.
Customer care
Email support@nailink.store and include your order number when your question is about an order. We aim to respond within two business days.
For a faulty, damaged, incorrect or missing item, tell us what happened and include photos or video when reasonably available so we can investigate quickly. Photos are helpful but are not a condition that overrides your rights under Australian Consumer Law.
Talk to us on WhatsApp
Contact us on +61 494 589 783. You can also use Ask us to leave a message without signing in.
Find us on Instagram
Follow our official account @nailink_au for NAILINK designs and brand updates. For order-specific help, please use support@nailink.store rather than posting personal or order details in public comments.
Business details
- Legal entity: NAILINK BEAUTY AUSTRALIA PTY LTD
- Customer-care email: support@nailink.store
- Operating location: Melbourne, Victoria, Australia
Before contacting us
- For dispatch and delivery information, read our Shipping policy.
- For faulty items, remedies or change-of-mind requests, read our Returns & remedies policy.
- For personal-information questions, read our Privacy policy.
Need help? Email support@nailink.store. We aim to respond within two business days.